Terms & Conditions

General Terms and Conditions for Daisy Chain Store

We, Daisy Chain Project Teesside, operate this website, the homepage of which can be found at, Daisy Chain Store is our online trading name which forms part of Daisy Chain Project. Your access to and use of this is subject to your compliance with all applicable laws and terms of use. Use of this website constitutes your unqualified agreement to accept and comply with the Terms of Use. The following terms and conditions apply to all orders for the purchase of goods from the Daisy Chain Store.  Please keep a copy of these terms and conditions for your future reference.


This website is operated by Daisy Chain. Daisy Chain is a working name of The Daisy Chain Project Teesside, a charity registered in England under Registered Charity Number 1109792 Company Limited by Guarantee 4763989. Our registered office is at Calf Fallow Farm, Calf Fallow Lane, Norton, Stockton-on-Tees, TS20 1PF. We are the data controller under the United Kingdom's Data Protection Act 1998 in respect of the personal information to which this Privacy Policy applies.

Placing an order
If you place an order online to purchase a product from Daisy Chain Store we will send you an e-mail confirming receipt of your order and containing the details of your order. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.


Product Listings
We will take care to ensure accurate details, descriptions, prices and images of products that are placed on the website, are accurate and kept up to data. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.


Every item for sale is hand picked by our staff members. On the rare occasion a product is ordered which is out of stock we will offer a refund.


Daisy Chain Store offer a standard UK delivery which will be calculated at checkout on all orders containing second-hand, donated products. Products will be sent by Royal Mail, with the exception of high-value or bulky items, which may incur a mandatory courier charge. There is also an option to collect from store, should you wish to do so, please select this option at checkout.

Orders from this website can be delivered internationally, but please be aware that additional charges may apply.
We aim to dispatch all items within three working days of your order being received.


Cancellation and Returns
We offer a 28-day returns policy (or 31 days for overseas returns), which begins from the date you received the goods. You have 14 days from receipt of your item to notify us via email if you wish to return it, then have 14 days from notifying us to return the item either via post or in person at the store. If you contact us outside of the 14-day period or fail to return the item to us within 28 days we will not refund the order (unless defective/damaged if is not listed in the description at time of sale). All unwanted goods should be returned in a resaleable condition. This does not affect your statutory rights. For more information on your statutory rights please visit

When you send your item back to us we will process the returned item and offer you a refund or online store credit.

If you request a refund we will refund the full price of the goods, including any mandatory delivery charges incurred. If your order included more than one item, you will only receive a refund of the delivery cost if you return all items within that order.

You will receive notification via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase.

If you wish to contact us about returns or to make a complaint please contact

Customs Fees & Charges for Overseas Delivery
Orders that are shipped overseas may be subject to custom duties, and these are not included in the purchase price. As the buyer, you are responsible for these charges - unfortunately we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you'd like any further information, you should contact your local customs office.

When submitting your order you are agreeing to the purchase of goods and to allowing Daisy Chain Project to use your personal data for the purpose of supplying the goods. For further information on privacy and security please see our Privacy Policy.

Amendments to the Conditions

We may amend the Terms of Use from time to time. If we make any substantial changes we will notify you by posting a notice on this website's home page. You are bound by any changes we make to these Terms of Use with effect from the date of the change. You can view the current version of the Terms of Use at any time by clicking on the Terms of Use link on the home page of this website.

If any of the Terms of Use are unenforceable it shall not affect the enforceability of the rest of them.

The Terms of Use shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction to hear disputes between us.


Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.